People behind every journey

Independence begins at home.

Good access can change the way home feels.

For more than 15 years, our people have helped families move more freely at home�from the first survey to every service visit.

Meet the team Our story
  • 15+Years helping families
  • 2,400Homes made more accessible
  • 4.9Customer rating
  • 38People on our team

About us

We build the way up

For 15 years we have helped families move freely at home. Meet the people behind every lift.

  • A free survey in your own home
  • A plan made for your space and routine
  • Installation by our own trained team
Meet the team Our story
One team, start to finish.From your first home survey to every service visit, the people who know your plan stay with you.
  • 15+Years
  • 2,400Homes
  • 4.9Rating
  • 38Experts

Our story

Built one floor at a time

Four steps, one promise: independence at home.

  1. 2009

    First workshop

    One small workshop, one van and the first lift fitted for one family.

    1home

  2. 2014

    First elevator

    We fitted our first home elevator and grew a crew to survey and install.

    180homes

  3. 2018

    One team

    Survey, installation and servicing came under one roof, from first visit to yearly check.

    900homes

  4. Today

    Still building up

    38 experts install, test and service every lift, and know each family by name.

    2,400+homes

Meet the team

Four teams, one handover

  1. A plan shaped around your home

    Survey and design

    We measure every stair, wall and doorway so the plan fits your home first time. You will receive a clear proposal before work begins.

    • Measurements made for your layout
    • Clear options before you decide

    A confident decision starts with a clear plan.

    Surveyor measuring a doorway for a home lift

  2. Careful work, from day one

    Installation

    Tidy, careful and quick. The crew fits your lift and protects the space around it. We test every detail and show you how to use it.

    • Careful, tidy installation
    • Full handover when it is ready

    Every detail checked before your first ride.

    Installer wiring the control panel of a home elevator

  3. Support that stays with you

    Service and care

    Yearly checks and fast call-outs help keep your lift running smoothly. We explain what we checked and what comes next.

    • Planned routine maintenance
    • Responsive help when needed

    Care that keeps every journey dependable.

    Service engineer checking a residential elevator door

  4. Here whenever you need us

    Customer care

    Friendly guidance from the first call to handover, and beyond. Our team stays available whenever you need help.

    • One familiar point of contact
    • Guidance beyond installation day

    A real person, whenever you need a hand.

    Ascendra advisor planning a home layout with a family

Our promise

Six checks before we leave

Every install ends with the same six floors.

2,400+ homes fitted4.9 client rating

Ready for floor zero?

Book a free home survey. We measure, you decide.

Book a free survey

Why Ascendra

Everything, in one visit

  • Free home survey

    We visit, measure and plan your home at no cost.

  • 2,400+

    homes fitted

  • 4.9

    client rating

  • One clear quote

    Fixed price, written down, no surprises.

  • Safety checked

    Every lift tested.

  • Fast call-outs

    Quick help when needed.

  • Ready when you are

    Book a free survey

Questions

Press a floor, get an answer

Five things people ask before they book.

Question 1 of 5

How long does an install take?

It depends on your stairs and your home. After the free survey we give you a clear timeline in writing, so you know the plan before any work starts.

The survey is free and carries no obligation.

  • Freehome survey
  • 1 visitto measure
  • Clearwritten plan

Will it fit my home?

Most straight and curved staircases can take a lift. At the free survey we measure every step, door and landing, then design around your home.

Short on space? Slim rails are available.

  • Freefit check
  • Slimrail models
  • Moststair shapes

Is it safe for every user?

Door, stop and overload sensors are all checked on the day. We then ride the lift with you, test every stop and show you the emergency controls before we leave.

Everyone at home gets a controls walk-through.

  • 3sensors
  • 2×checked
  • 1 yrservice

What will it cost?

After the free survey you get one fixed quote, written down. You see the full price before you decide, and nothing is added later.

The price you are quoted is the price you pay.

  • Fixedprice
  • Clearwritten quote
  • 0hidden extras

What happens after handover?

We book a full check every year for you, and if anything feels off our team is there with quick help. Your lift stays in our care long after install day.

Your yearly service is booked for you.

  • Yearlyservice
  • Fastcall-outs
  • 2,400+homes fitted

Still have a question?

Talk to a real person. We reply the same day.

Call us Book a free survey

Your next step

Press the button. We'll take it from here.

Book a free home survey. We measure your stairs, plan the right lift and send a clear written quote. No obligation.

Book a free survey or call 0800 123 4567
  • Free survey
  • Written quote
  • Same-day reply